Frequently asked questions

Choose a campaign, subscription or event day on the site, pick your period and pay online. You need a client account; you can create one while booking or beforehand via Sign in → "No account yet?". After payment you receive a confirmation and an invoice by email.

For businesses and organisations. Our terms are business-to-business: when you order, you declare that you are acting in a business capacity.

Campaigns, event days and gift cards are paid in advance, online at checkout. A subscription is paid in advance per three months or at once for the full term; you choose when ordering. All prices on the site exclude VAT.

A daytime subscription runs for 6, 12 or 24 months. It starts on the start date, cannot be cancelled during the term and ends automatically on the end date, without renewal or notice. Your price is fixed for the full term. If you pay per three months, you receive an invoice with a payment link in your portal and by email no later than 14 days before each new period. It must be paid no later than 4 days before that period starts. If it is not paid on time, the subscription ends after the last paid period.

Your advert runs every night from 00:00 to 06:00 on both sides of the mast: 3,640 impressions of 6 seconds per month, for 12 months, at €149 per month excl. VAT.

You order the night subscription online via Pricing (choose time slot 'At night'). Prefer to talk first? Get in touch.

A campaign is a package of impressions spread over one to eight calendar weeks of your choice. The weeks do not have to be consecutive. Your advert is shown spread over the day in the weeks you choose.

A single bundle of impressions on one day of your choice: ideal for a promotion, opening or event.

After ordering, you upload your file in your client portal. The deadline is 23:59 on the second working day before the start date. You see it before payment and in your confirmation. For a campaign or subscription you have at least five full working days, for an event day at least two. On the working day after that, we review and schedule your advert.

Yes. We check that your advert is technically correct and complies with the law and the Dutch Advertising Code. If something is wrong, we will contact you. You remain responsible for the content.

Until the deadline you can upload a new version free of charge, as long as we have not yet approved the previous one. After that, request a replacement in your client portal and send the new file to booking@greenledwalls.com with your booking number. We review it as a rule within one working day. A replacement is free of charge.

• Campaign: you can only cancel or reschedule the campaign as a whole. Up to ten working days before the start this is free; after that, up to five working days before the start you pay 50%, and after that 100%.
• Event day: it can be moved free of charge, in consultation, to another available day up to the delivery deadline. It cannot be cancelled.
• Subscription: it runs for the chosen term and cannot be cancelled before its end.

See Articles 11 and 12 of the terms.

In your account you see your bookings, submit your advert, download your invoices and manage your gift cards. You can create an account without ordering anything. After registering you receive an activation link by email; it works once and is valid for one hour.

You give advertising credit on the A28 screens as a gift.

• Price: the credit excludes VAT. Example: €100 credit, you pay €121 incl. VAT. You receive an invoice.
• Buying: you buy a gift card online, digital or as a card. A digital gift card is sent by email straight after payment, with a unique code, at no extra cost. A card is sent by post to the address you give with your order, so you can hand it over yourself. We send it within five working days of your payment. If it has not arrived after ten working days or arrives damaged, email booking@greenledwalls.com: we block the code and send a new card or a digital gift card free of charge, with the same credit and the same expiry date. For the card and shipping you pay a one-off €17.50 excl. VAT (€21.18 incl. VAT) on top of the credit. We have no shop or counter. Gift cards will be available to order online soon.
• Using it: the recipient adds the code to their account and uses it at checkout to pay for airtime. If the booking costs more, they only pay the difference plus VAT on that difference.
• Validity: the gift card is valid for 2 years from the date of purchase, and any remaining balance stays available until then.
• No cash: the credit is not paid out in cash.

Email booking@greenledwalls.com or call 085 – 016 0781.